Talk to Us
Any issue or need our help? Not sure about your size or just want to know more about us? Reach out anytime — we’ll get back to you as quick as we can.
🚚 Shipping
1. Where do you ship?
We ship across the Middle East and internationally. If you're unsure about your location, drop us a message.
2. How long does delivery take?
UAE: 1–2 working days
GCC & International: 3–5 working days
Please note, during peak times, delivery may take a bit longer.
3. Do you offer express delivery?
Yes, express shipping options are available at checkout for Dubai, UAE.
4. How much does shipping cost?
Shipping fees are calculated at checkout based on your location and order details.
📦 Orders
1. How can I track my order?
Once your order is shipped, you'll receive a tracking link via email. Keep an eye on your inbox!
2. Can I change or cancel my order?
If your order hasn't been processed yet, we might be able to make changes. Contact us as soon as possible.
3. My order arrived incorrect or damaged. What should I do?
We're sorry to hear that! Please contact our support team with your order number and photos of the issue, and we'll sort it out promptly.
💳 Payments
1. What payment methods do you accept?
We accept major credit/debit cards, Apple Pay, Google Pay, and Cash on Delivery (COD) in select regions.
2. Is it safe to shop on your site?
Absolutely. We use secure encryption to protect your payment information.
3. Do you offer Cash on Delivery?
Yes, COD is available for orders within the UAE and select GCC countries.
🔁 Returns & Exchanges
1. What is your return policy?
You can return items within 7 days of delivery, provided they're in their original condition.
2. How do I initiate a return?
Returns can be created through your account under order history OR contact our support team with your order details, and we'll guide you through the return process.
3. Are returns free?
Yes it's free, we'll cover the return shipping.
4. Can I exchange an item?
Yes, exchanges are possible. Please reach out to our support team to initiate an exchange.
