Mini Patrol Unit

At Terribly Real, we prioritize efficiency and reliability in delivering your orders. Our shipping services ensure a seamless experience for our valued customers.

Standard Delivery Timeframe & Cost:
Standard delivery costs AED 20 for orders below AED 250 and is free for orders above AED 250. Your package will arrive within 2-3 days from the date of purchase. We know how crucial timely deliveries are and work hard to ensure your items reach you quickly.

Express Delivery Timeframe & Cost:
Express delivery costs AED 35 for orders under AED 1,000 and is free for orders over AED 1,000. Place your order before 5 PM GMT+4 (same day) to receive your package the same day. We know the importance of timely deliveries and work diligently to get your purchases to you as quickly as possible.

Order Tracking:
Stay informed about the status of your order with our tracking services. Your tracking number will be conveniently included in the order confirmation email. Additionally, we'll keep you updated through SMS/Whatsapp notifications at each stage of the delivery process.

We have a 7 days return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, simply log in to your account. Navigate to the "Return & Refunds" section under order information and follow the provided instructions.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at news@terriblyreal.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at news@terriblyreal.com.